Blue Cross Blue Shield of Minnesota is hiring : Learning Content Developer in Eag

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

The Content Developer is essential in building, managing, and maintaining training curriculum and content through various formats (ex... e-learnings, AI generated simulations, and videos). Collaborating with Instructional Designers and Business Partners, this role develops and delivers training solutions that equip associates with the necessary skills and knowledge to excel in their roles. The Content Developer actively supports the Ops Training team and fulfills the responsibilities of a Training Support Specialist when in the classroom.

Your Responsibilities

• Translate concepts into actionable training content. This will include delivery and design of multiple forms of learning content including elearnings, videos, facilitator guides, and learner materials for all training classes. Support and classroom facilitation up to 25% with the remaining 75% of time spent on creating learning content and materials.
• Collaborate with stakeholders to identify and provide effective training solutions. Participate in cross functional work groups and on project teams based on areas of expertise to represent training needs.
• Effectively manage and maintain relationships with peers, supervisors designated for the class, Company Leadership, and other business partners.
• Implement training solutions to enhance business outcomes and associate experiences. Demonstrate resilience under pressure and maintains focus.
• Conduct excellent time management, coordination, collaboration, adaptability and communication skills. Keep the 'Learning Experience and Customer Experience in mind while considering the impact of words and actions on consumers.
• Create and facilitate training resources, leveraging industry best practices. Participate fully in floor observations and immersions; to ensure credibility in the classroom and empathetic understanding of our member needs.
• Earn and maintain the confidence and trust of others by respecting confidences and commitments.
• Demonstrate tact and diplomacy. Maintain competent performance in ambiguous situations and under pressure.
• Routinely demonstrate discretion and good judgment. Commitment to Diversity, Equity, Inclusion, and Belonging initiatives at all times.
• Oversee onboarding and training courses, implementing improvements based on data analysis and customer feedback to enhance training effectiveness.

Required Skills and Experience

Preferred Skills and Experience

Compensation and Benefits :

Pay Range : $67,200.00 - $89,100.00 - $111,000.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include :

To discover more about what we have to offer, please review our benefits page.