Desktop Support Technician - IS Client Services - Full Time 8 Hour Days

Overview

Desktop Support Technician - IS Client Services - Full Time 8 Hour Days (Non-Exempt) (Non-Union) – Keck Medicine of USC Hospitals and clinic locations, Los Angeles, CA.

Application details : Apply to the Desktop Support Technician - IS Client Services - Full Time 8 Hour Days role at Veterans in Healthcare.

Responsibilities

• Provide technical and troubleshooting assistance to Keck Medicine of USC end users as required.
• Provide superior customer service, training and support to Keck Medicine of USC end users as required.
• Adhere to Keck Medicine of USC IT processes and practices.
• Identify and recommend ways to improve processes to Keck Medicine of USC IT Client Services team.
• Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
• Respond to questions from users or escalate their issues to an IT manager at Keck Medicine of USC IT.
• Assist in the installation, repair and maintenance of work stations at all Keck Medicine of USC hospitals and clinic locations.
• Prepare defective parts for shipment to manufacturer.
• Assist in maintaining records of parts inventory for spare equipment.
• Attend vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
• Ability to perform on-call duties.
• Performs other duties as assigned.

Required Qualifications

Preferred Qualifications

Required Licenses / Certifications

Compensation and Location

The hourly rate range for this position is $25.00 - $39.69. Location : Glendale, CA; other USC Keck Medicine sites in the Los Angeles area may apply.

Posting details : REQ20167710; Posted Date : 09 / 21 / 2025. Apply as part of the USC employment process.

Job function and industry

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