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Medical Patient Service Representative

Medical Patient Service Representative

Four Rivers Community Health CenterRolla, MO, US
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Job Description

Job Description

General Summary : A nonexempt, clerical position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist / registration clerk or medical assistant.

Essential Job Responsibilities :

  • Schedules appointments for patients either by phone or in person. Clinic offers after-hours / one-day appointments, representative will schedule these appointments following walk-in protocols.
  • Uses electronic medical record program to match physician / clinician availability with patient's preferences in terms of date and time.
  • Maintains scheduling system so records are accurate and complete and can be used to analyze patient / staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Collects patient demographic information (ie address, income verification, ID) and other paperwork as needed.
  • Explains financial requirements to the patient and collects co-pays as required. Balances cash drawer daily.
  • Demonstrates understanding of HIPPA and protects patient information.
  • Other duties as assigned.

Education : High school diploma.

Experience : Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.

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