Member Services Representative
Planet Fitness - ReddingNapa, CA, USjob_description.job_card.variable_days_ago
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Job Description
Job Description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manger as needed.
- Assist in maintaining the neatness and cleanliness of the club.
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Member Service Representative • Napa, CA, US
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