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Office Assistant / Customer Service Representative - NWA

Office Assistant / Customer Service Representative - NWA

Weather Barr Windows and DoorsSpringdale, AR, US
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Job Description

Job Description

WeatherBarr Windows and Doors of Springdale, AR is looking to hire a full-time Customer Service Representative (CSR) .

  • APPLICANTS MUST COMPLETE THE ONE-WAY VIDEO INTERVIEW AFTER COMPLETION OF APPLICATION TO BE CONSIDERED FOR EMPLOYMENT. INTERVIEW LINK IS AUTO GENERATED TO YOUR EMAIL

This position earns a competitive starting wage of $16.50 / hour with incremental performance based pay increases.

Benefits available after completion of 60 day probation.

Benefits include : Medical, Dental, and Vision insurance, Vacation time, Holiday pay, Company paid short-term disability, Company paid life insurance, 4 01(k) plan

JOB DUTIES :

  • Assist with identifying, developing, and implementing processes to support internal and external customer satisfaction.
  • Schedule deliveries.
  • Answer incoming phone calls.
  • Customer service updates
  • Assist walk-in customers.
  • Process inbound order paperwork from deliveries.
  • Receive inbound vendor paperwork.
  • Invoice delivery paperwork daily.
  • Keep office supplies stocked and organized.
  • Keep the front area and showroom clean and organized.
  • Other duties as assigned.

    • QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

  • High school diploma or equivalent
  • Minimum of two years in customer service experience in office setting
  • Proficient computer skills, including Microsoft Word, Excel, Outlook and Access software applications
  • Ability to navigate web-based applications
  • Ability to efficiently learn our ERP software system
  • Ability to use a multi-line phone system
  • Strong communication skills, both written and verbal
  • Exceptional customer service skills

    • ABOUT WEATHERBARR WINDOWS AND DOORS

    A third-generation family business since 1934, we manufacture custom windows and doors for dealers in a 9-state region in the Mid-South. The high ideals and strong business ethics that helped grow our company continue today. We focus on customer retention by providing exceptional service and high-quality products with integrity. We proudly back up all of our products with a lifetime warranty and a promise to be responsive throughout the project.

    READY TO JOIN OUR TEAM?

    If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application .

    Employment with WeatherBarr Windows and Doors may be contingent upon the results of the background check and Drug Screen.

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    Representative Office • Springdale, AR, US