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Service Line Operations Manger - Palliative Care
Service Line Operations Manger - Palliative CareIntermountain Health • Salt Lake City, UT, US
Service Line Operations Manger - Palliative Care

Service Line Operations Manger - Palliative Care

Intermountain Health • Salt Lake City, UT, US
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Palliative Care Services Expansion Leader

This position will be covering expansion of palliative care services in the Canyons and Desert Regions. Incumbent will be overseeing operational support for staff in clinic, inpatient, home, and telehealth sites of service. The incumbent will be asked to rotate rounding between locations in Ogden, Salt Lake, Utah Valley, LDSH, Logan, St. George, and Las Vegas.

Office space for this position is located at the South Jordan HomeCare building. Incumbent will work Monday-Friday during regular business hours.

Essential Functions

  • Strategic initiatives leadership : Supports development and successful execution of multi-year Service Line strategy for operational, clinical and financial metrics.
  • Supports markets in achieving financial metrics through evaluating and achieving key operational best practices; supports market leaders in maintaining financial literacy relative to the service line industry trends; understands and adheres to all financial policies and procedures.
  • Provider engagement : Supports market leaders to engage providers in development and adoption of best practices, clinic design, and productivity models, that support healthy practices while maintaining engagement.
  • Project Management : Partners with market leadership to support key initiatives of project implementation
  • Patient care delivery systems : Understands clinical policies and procedures, service line patient care delivery standards and ensures patient care is delivered in accordance with these delivery systems
  • Supports markets in tracking key indicators of performance by obtaining data and developing standardized reports.
  • Supports market and practice leaders in deploying operational standards (e.g. expected productivity, shifts, panel size, etc.)
  • Develops & executes action plans to achieve physician, APP, and caregiver engagement within Service Line.

Skills

  • Program Implementation
  • New Program Development
  • Healthcare Leadership
  • Process Improvements
  • Operations Management
  • Project Administration
  • Operational Plans
  • Operations Coordination
  • Organizational Commitment
  • Leadership
  • Building Relationships
  • People Management
  • Minimum Qualifications

  • Proven experience in a progressive healthcare related leadership role leading teams at various sites
  • Experience developing and implementing service line strategies
  • Demonstrated strong analytical and reporting skills
  • Experience managing large programs and projects
  • Demonstrated advanced skills in word processing, spreadsheet, presentation, database management and project management tools, e.g. : MS Office Suite.
  • Experience leading change-management, including best practices and methodologies
  • Experience influencing and collaborating with other leaders without direct authority
  • Preferred Qualifications

  • Experience in Medical Group management / leadership.
  • Masters Degree (MBA or MHA preferred).
  • Experience as an Operations Officer within the healthcare industry.
  • Clinical experience in palliative care.
  • Physical Requirements :

  • Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
  • Frequent interactions with providers, colleagues, customers, patients / clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
  • May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
  • For roles requiring driving : Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
  • Location :

    Home Services - Salt Lake City, Intermountain Health Intermountain Medical Center, Intermountain Health McKay-Dee Hospital, Intermountain Health St George Regional Hospital, Intermountain Health Utah Valley Hospital

    Work City : South Jordan

    Work State : Utah

    Scheduled Weekly Hours :

    40

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

    $44.33 - $68.42

    Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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    Palliative Care • Salt Lake City, UT, US

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