Customer Care Representative

eTeam IncShawnee Mission, Kansas, United States

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Job Title : Client Services - Customer Care Representative I

Job Location : Lenexa, KS, 66219

Job Duration : 3 Months

Additional Job Details : The shifts will be between 7am and 6 PM central time, M-F.

The training will be set for everyone the same at 8-5.

The length of assignment is 90 days

Job Description : Summary

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.

Duties and Responsibilities

Supports assigned client group(s) performing routine complexity health related customer excellence activities.

Typically makes routine outbound, health related customer calls following set scripts, procedures.

Maintains complete customer / patient confidentiality for all health, personal and other customer information.

Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.

Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and

services, concerns of service failures and other duties needed to provide superior service.

Supports all client group(s) based on business needs.

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience :

1-year related customer service excellence experience.

Preferred Work Experience :

Health care and laboratory related experience.

Experience delivering customer service excellence and achieving productivity / accuracy / quality standards.

Physical and Mental Requirements :

Consistent exceptional customer service, accuracy and quality focus required.

Knowledge : N / A

Skills :

Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.

Continuous Improvement : Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

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Customer Care Representative • Shawnee Mission, Kansas, United States