Product Support Specialist

Job Title

Responsible for answering internal / external customer phone calls and e-mails related to product installation, troubleshooting, repair, recommendation, specifications and warranty procedures. Analyze product problems, research product information, and make appropriate recommendations for resolution.

Major Tasks, Responsibilities, and Key Accountabilities

• Answers internal and external customer phone calls and e-mails related to product questions.
• Analyzes product problems and recommends solutions. Conducts appropriate research on issues; including reviewing technical and online resources.
• Assists customer verbally with installation of a product while following proper guide lines.
• Compares and contrasts products for a customer and recommends the appropriate product for the customer's needs.
• Assists customers in finding products in the catalog and placing orders based on that information.
• Assists the customer with appropriate warranty procedures and information.

Nature and Scope

Work Environment

Education and Experience

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT, WA Job Seekers :

Pay Range $20.00-$23.00 Hourly

HDS provides the following benefits to all permanent full-time associates :

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

HD Supply is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.