Solutions Engineering Manager, Industries

Solutions Engineering Manager, Industries

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST : Focus + Accountability + Speed = Talkdesker.

• Focus : Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability : Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed : Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker : YOU!

We are looking for an experienced Solutions Engineering Manager to lead and grow a high-performing team of Solutions Engineers (SEs) in our Industry Verticals. This is a customer-facing role , not a software engineering or product development role. The ideal candidate has a proven background in presales, technical consulting, or solutions architecture, and excels at combining technical expertise with business storytelling and executive presence .

As a leader, you'll coach and mentor Solutions Engineers to deliver compelling demos, solution architectures, and value-driven conversations with customers and partners. You'll also collaborate closely with Sales, Product, and Partner teams to drive customer adoption, revenue growth, and overall success.

Responsibilities :

Preferred Background :

Work Environment and Physical Requirements :

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)