Team Leader (Houston)

Visitor Experience Team Leader

The Visitor Experience Team Leader serves as an ambassador for ARTECHOUSE. An ideal candidate must be well presented, confident, and diplomatic. The Team Leader supports the operations of the art space through direct visitor interaction and by performing critical administrative functions such as daily operation of all front desk procedures, overseeing opening and closing of all art space exhibits / activities, supervising front desk and visitor experience staff, tracking visitor numbers, administering surveys, etc.

Who You Are

• Perform the role of Shift Leader, overseeing opening / closing procedures and leading a team of Visitor Experience Hosts (VE Hosts) to ensure a positive visitor experience for every guest during each shift
• Lead the daily operations of all front desk procedures : processing of admission tickets, re-bookings, etc.
• Answer ARTECHOUSE ticketing and contact form email inquiries
• Act as a liaison between departments to ensure seamless service with a focus on the visitor experience, ensuring visitors who email or visit are attended to professionally and promptly and visitor concerns and complaints are resolved to their satisfaction and the art space's
• Train, and supervise VE Hosts, ensuring adherence to admission procedures, and confirming outgoing information is current and accurate
• Maintain a well-informed, working knowledge of the installations and exhibitions offered
• Give welcome and introductory talk for exhibitions
• Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible
• Educate people about ARTECHOUSE's mission and current installation
• Embody and exemplify the values of ARTECHOUSE in every interaction with guests
• Engage in conversation with visitors about their experience and the art

Core Qualifications + Experience

We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. We believe in our mission and every day we work hard to make the impossible possible in our effort to push creative innovation all while empowering, educating and inspiring. We pride ourselves in working with some of the world's groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience.

Diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates must be based in or a commutable distance to Houston. Please note we will only respond to candidates selected for further consideration.