Help Desk Analyst 1

Top 3 Skills : Windows 10 / 11

Great communication skills

PC / laptop hardware familiarity

Job Description :

Provides technical assistance, support, and advice to end users for hardware, software, and systems.

Provides hands-on technical assistance to business and technical users.

Investigates and resolves computer software and hardware problems of users.

Serves as a contact for level 1 support.

Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

Determines whether problem is caused by hardware, software, or system.

Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Talks with technical and non-technical co-workers to research problems and find solutions.

Ask user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

Experienced with a variety of call-tracking software and systems.

Reads trade magazines and engages in independent study to maintain required Skill Set / Skill Level / Experience current industry knowledge.

Follow quality standards and display strong customer service skills.

Ability to work in a team environment.

Complete assigned tasks.

Strong communication skills; both written and spoken.