Manager, Professional ServicesVirtualVocations • Rockford, Illinois, United States
Manager, Professional Services
VirtualVocations • Rockford, Illinois, United States
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A company is looking for a Manager, Professional Services to lead and develop a team delivering customer services automation solutions.
Key Responsibilities
Provide leadership, coaching, and performance management to team members
Collaborate with cross-functional teams to ensure successful project execution and customer satisfaction
Guide Professional Service Engineers in the planning and delivery of AI and automation projects
Required Qualifications
BS / BA in a technical or business field; MBA preferred
15+ years of professional experience
3+ years of management experience in a matrixed environment
Strong understanding of contact center operations and AI technologies
Proficiency in project management methodologies and tools
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Service Professional • Rockford, Illinois, United States
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