Managing Director of Security & Traffic Operations

Managing Director Of Security & Traffic Operations

Utilizing initiative and independent judgment, the Managing Director of Security & Traffic Operations is responsible for planning, directing and managing the day-to-day leadership of the Security and Parking & Traffic Management departments at Lumen Field, Lumen Field Event Center and WAMU Theater. Supervision is exercised over both full and part-time staff who direct various departments in venue and event operations for sporting events, stadium concerts, consumer trade shows, WAMU Theater concerts, corporate events and other various events.

The Managing Director is a strategic executive responsible for developing, implementing and overseeing all physical and event security programs for the company. This role entails collaboration across senior leadership, league officials, law enforcement and private sector partners to ensure a safe, secure and resilient environment for players, performers, staff, fans and assets. The Managing Director will lead innovative security protocols, leverage cutting-edge technology and foster stakeholder relationships to uphold the organization's reputation for safety and excellence. Responsibility also includes direct oversight of the Parking & Traffic Management department. The Managing Director will directly supervise, direct and collaborate with the leaders of these departments to maintain excellent service for our patrons in a safe and profitable manner. The Managing Director will spearhead evaluation and development of recommendations to improve organizational administration, procedures, policies and programs to ensure the experience delivers the highest standard of safety and service to all guests, promoters, sponsors, vendors and athletes.

Essential Duties and Responsibilities :

• Responsible for supervision of the Security and Parking & Traffic Management departments to include departmental budget, business plans, management development and event planning coordination.
• Partner with Business Analytics and Consumer Experience to continuously and strategically identify key drivers of fan / guest satisfaction through measurement, tracking, research and analysis of guest data.
• Develop KPIs for each line of business including financial, security, guest experience, parking and traffic management and client experience initiatives.
• Serve as a primary point of contact with the City of Seattle, Seattle Police Department, Department of Homeland Security, Federal Bureau of Investigation and all local and federal agencies in the planning and execution of venue events and overall stadium security.
• Responsible for oversight, compliance and renewal of DHS SAFETY Act.
• Advise senior leadership on emerging security threats, industry best practices and compliance requirements.
• Coordinate with local law enforcement, private security vendors and emergency responders to develop integrated response plans.
• In collaboration with the Director of Security oversee the design and enforcement of physical security measures including event access, crowd control, threat detection and monitoring of public spaces and crisis management protocols ensuring readiness for incidents affecting venues, personnel or the public.
• Ensure all physical security practices comply with local, state and federal regulations including OSHA and industry-specific standards.
• Prepare detailed security reports for senior staff including incident summaries, risk assessments and program outcomes in collaboration with the Director of Security.
• Collaborate and maintain open channels of communication between operations management and the Seahawks, Sounders, and Reign FC management.
• Direct the continued updating of comprehensive management reports and manuals (i.e., Emergency Response Plan, Security Manual, Parking Manual, etc.).
• Prepare and maintain expenses within the annually approved department budgets.
• Research, review and recommend equipment, materials and supplies required for maintenance and improvements.
• Partner with the Managing Director of Consumer Experience on creating initiative and programs to elevate consumer experience.
• Develop and maintain relationships with outside organizations, agencies and companies who frequently service events.
• Provide timely and effective responses to directives and requests received from internal and external organizations, agencies, departments and individuals; assure and maintain the integrity of the organization in all forms of communication and personal contacts.
• Actively monitor event activities to ensure compliance with applicable standards, regulations and laws to ensure the highest levels of service are delivered to guests, clients and staff.
• Serve as the Manager on Duty (MOD) for venue events. MODs make immediate decisions and communicate with the Vice President of Stadium Operations / General Manager, Assistant General Manager, department heads and other personnel during emergency situations, in addition to assuming responsibility for the overall successful operations of the event.

Employee Management / Training :

Qualifications :

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Work Environment and Physical Demands :

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and descriptions listed above are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The salary range for this position is : $155,000 - $180,000. The salary range applies to the current posting. The posted salary range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.