Senior IT AdministratorTodd & Sargent, Inc. • Ames, IA, United States

Senior IT Administrator

Todd & Sargent, Inc. • Ames, IA, United States

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The Role : Background, context, and vision for this role and why this role exists

As part of the Todd & Sargent IT Team, the IT Senior Administrator is responsible for managing and securing enterprise systems that support 150+ employees across both office and field operations. This advanced technical role ensures that our infrastructure (servers, networks, databases, and specialized technology) operates securely, reliably, and efficiently. Acting as a technical lead on complex projects, this role will play a key part in project planning and execution and provides critical support for high-performance CAD / BIM environments.

Beyond technical expertise, this role requires exceptional end-user customer service. This role is expected to support employees at every level with patience, clear communication, and a problem-solving mindset. By combining technical depth with customer focus and disciplined project management, the IT Senior Administrator ensures that technology at T&S is not just functional, but a seamless partner that creates environment of productivity, collaboration, and client delivery.

The What : What this role is responsible for.

Technical Expectations ()

Systems Administration

Manage Windows Server, Active Directory, DNS, and DHCP services
Administer VMware virtualization and enterprise storage systems
Maintain SQL Server databases, including backup / recovery and optimization
Apply security patches and updates across enterprise infrastructure
Monitor and optimize system performance for CAD / BIM workloads
Manage Microsoft 365 environment (Exchange Online, SharePoint, Teams)

Network Infrastructure

Manage enterprise network including switches, routers, and wireless systems

Configure and maintain VPN solutions for remote and field access

Implement network security measures including firewalls and intrusion detection

Optimize network performance for large CAD / BIM file transfers and real-time collaboration

Coordinate with ISPs and telecommunications providers

Support distributed field operations connectivity requirements

Security Implementation :

Deploy and maintain endpoint protection and security monitoring tools

Support MXDR (Managed Extended Detection and Response) solution deployment and ongoing monitoring

Implement access controls and permission management aligned with NIST and ISO 27001 frameworks

Conduct security audits and vulnerability assessments

Maintain security documentation and incident response procedures

Ensure compliance with construction industry security standards

End-User Support & Customer Service

Provide clear communication with employees of all technical levels

Model best practices for customer service and coach junior staff in handling end-user support

Anticipate user needs, document solutions, and contribute to a growing IT knowledge base

Build trust with employees by consistently delivering responsive, high-quality support

CAD / BIM Support

Manage Autodesk license server and network licensing infrastructure

Support high-performance workstation configurations and optimization

Implement CAD standards and template management systems

Coordinate with design teams on software deployments and updates

Troubleshoot complex CAD performance and compatibility issues

Maintain specialized engineering software environments

IT Project Management

Plan, scope, and lead IT implementation projects, ensuring clear milestones, deliverables, and accountability

Coordinate with vendors, contractors, and cross-functional teams to ensure successful project delivery

Provide accurate documentation, project updates, and post-implementation reviews

Participate in IT strategy and planning to align projects with organizational priorities

Collaborate with field operations on mobile / remote solutions

Provide after-hours support and emergency response when needed

Effective Organization and Housekeeping of IT Hardware

Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.

Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date.

Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.

The Who : (will insert all columns from matrix)

Qualifications :

Education : Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience

Experience : 5+ years progressive experience in enterprise IT administration

Technical Expertise :

Strong expertise in Windows Server, Active Directory, and network infrastructure

Experience with virtualization technologies (VMware vSphere, Hyper-V)

Solid understanding of cybersecurity principles and best practices

Database administration experience (SQL Server preferred)

Qualifications

Experience in architecture / engineering or professional services environment

Knowledge of CAD / BIM software and high-performance workstation requirements

Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)

CompTIA Security+ or similar security certifications

Experience with backup and disaster recovery solutions

Familiarity with compliance frameworks (ISO 27001, NIST 800-171)

Understanding of construction industry workflows and technology needs

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It Administrator • Ames, IA, United States

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