Sr. IT Technician

Company Summary : Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence. Position Summary : The Sr. IT Technician is responsible for providing advanced technical support and troubleshooting for complex IT issues. You will work closely with other IT professionals to ensure the stability and efficiency of our IT systems. Primary Responsibilities :

• Always be compliant with all company and regulatory policies and procedures.
• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex IT problems.
• Provide senior guidance and leadership to other team members.
• Perform system administration tasks, including network configuration and security updates.
• Collaborate with other IT teams to implement and maintain IT infrastructure.
• Develop and maintain technical documentation and knowledge base articles.
• Assist in the planning and execution of IT projects.
• Conduct root cause analysis and implement solutions to prevent recurring issues.
• Stay up-to-date with the latest technology trends and best practices.
• Assist with intake as needed.
• Field work / Site visits in support of the above as needed. Education and Qualifications :
• 3-5 years hands-on IT experience in a helpdesk or support role.
• Associate or Bachelor’s degree in Information Technology, Computer Science or related field. Work Environment : Most of your job duties will be performed from an office. Travel : Frequent travel of about 50% is required to meet with field for site support. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Position Type / Expected Hours of Work : This is a full-time position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. Occasional evening and weekend work may be required as job duties demand. AAP / EEO Statement : It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.