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Patient Account Representative - Medical Coll

Patient Account Representative - Medical Coll

FMS Inc.Tulsa, OK, US
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Job Description

Job Description

JOB TITLE : Patient Account Representative – Medical Collections

EMPLOYER : FMS Inc.

DEPARTMENT : Collection

BENEFIT ELEGIBIITY CLASS : Hourly

REPORTS TO : Collection Manager

LOCATION : Tulsa, OK (Hybrid after training)

SCHEDULE :

  • Training (On-site) : 2 months, Monday–Friday, 8 : 30 AM – 5 : 00 PM (tentative)
  • Post-training (Remote Option) : Monday–Friday, 10 : 00 AM – 7 : 00 PM

Note : After successful completion of training, employees may work from home and are required to use video conferencing tools throughout their shift.

JOB SUMMARY :

We are seeking compassionate, detail-oriented Patient Account Representatives to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a respectful, compliant, and empathetic manner. Successful candidates will have a strong understanding of medical billing, insurance processes, and patient financial services.

This is an excellent opportunity for individuals seeking a long-term position in the growing field of healthcare revenue cycle management .

JOB DUTIES AND RESPONSIBILITIES :

  • Review patient accounts and utilize professional communication to discuss outstanding medical bills.
  • Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full.
  • Ask clarifying and empathetic questions to understand the patient’s financial situation and overcome barriers to payment.
  • Offer and securely process flexible payment options, based on patient need and organizational guidelines.
  • Follow all consumer verification procedures as dictated by HIPAA and client-specific compliance policies.
  • Accurately document patient interactions, payment plans, and call outcomes within the account system.
  • Maintain compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and HIPAA.
  • Demonstrate sensitivity and professionalism in discussing healthcare-related financial issues.

    • JOB QUALIFICATIONS :

  • Required : Experience in medical collections, healthcare customer service, or revenue cycle roles (e.g., billing, insurance follow-up)
  • Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred
  • Excellent verbal and written communication skills with a focus on empathy and compliance
  • Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms
  • Detail-oriented with excellent documentation and follow-up practices
  • High school diploma or equivalent required; additional training or certification in healthcare or revenue cycle a plus

    • WORK-FROM-HOME REQUIREMENTS :

  • Reliable high-speed internet and secure, quiet workspace
  • Comfortable using video conferencing tools throughout each scheduled shift
  • Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment
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    Patient Account Representative • Tulsa, OK, US

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