Guest Service Manager - JOEY DTLA

Guest Service Manager - JOEY DTLA

This is about YOU. Your passion, purpose, and potential. When you join the JOEY team, you can expect a warm, inclusive and creative environment. We are committed to training, educating, and empowering our people, and we live by our culture of People Development. JOEY Restaurants is all about opportunity and our success is directly attributable to our exceptional, team-oriented, and performance-driven partners (employees).

As a Guest Service Manager, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience.

Annual Salary Range

$68,640 - $80,000 per year

Actual salary offer within the listed range may vary based on work experience and other objective factors. The pay range for this position is subject to change and may be modified in the future, in compliance with applicable laws.

Duties

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means!
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.
• Assist with managing store sales, budgets, cost of goods, and labor.
• Supervise and guide our service and experience standards and provide impactful coaching as needed.
• Build sales opportunities and positive guest experiences.
• Fulfill recruitment needs, impact positive candidate experience and selection and retain your team.
• Support with training and development of technical knowledge and execution.
• Communicate daily focus and feedback to service and kitchen teams.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

Required Knowledge, Skills, and Abilities

Benefits

Join our team!

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030.

JOEY Restaurants is an Equal Employment Opportunity Employer. We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies must establish a fully executed service agreement with JOEY's Human Resources department to submit resumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to usrecruiting@joeyrestaurants.com.