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Amazon Connect ACGR Architect (Bismarck)

Amazon Connect ACGR Architect (Bismarck)

North Dakota StaffingBismarck, ND, US
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Amazon Connect Acgr Architect (Remote)

As an Amazon Connect Acgr Architect, you will make an impact by leading the technical planning and implementation of Amazon Connect Global Resiliency (Acgr) for enterprise contact center solutions. You will be a valued member of the cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts. In this role, you will :

  • Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
  • Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
  • Ensure appropriate service quotas for chat and other digital channels.
  • Conduct load testing and validation of Acgr configurations and processes for dual region replication.
  • Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.

Work model : We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered :

  • Extensive experience with Amazon Connect and its architecture.
  • Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
  • Proven ability to lead technical planning and implementation for cloud transformations.
  • Experience in developing disaster recovery playbooks and conducting failover exercises.
  • Expertise in load testing and validating dual region replication configurations.

    • These will help you stand out :

  • Experience with open-source contact center solutions.
  • Knowledge of security best practices in cloud environments.
  • Ability to collaborate effectively with cross-functional teams.
  • Experience in designing scalable and resilient cloud architectures.
  • Strong communication and documentation skills.

    • Applications will be accepted until Aug 30, 2025. The annual salary for this position is between $80,000 $140,000 depending on experience and other qualifications of the successful candidate.

    Benefits :

  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

    • Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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    Amazon Acgr Architect • Bismarck, ND, US

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