Patient Services Coordinator

Patient Services Coordinator

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

We are currently searching for a Patient Services Coordinator to work with our team at our Contact Center location. This position is a remote position and will work a schedule of Monday-Friday 8 : 00am-5 : 00pm. Training for this role will be onsite and conducted out of our Winston-Salem, NC or Concord, NC office for the first three weeks of employment.

The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic. Essential functions include :

• Appointment scheduling and answering incoming calls from healthcare providers and patients.
• Ensuring that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.
• Rescheduling patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.
• Supporting clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Skills and abilities include :

Qualifications include :