Customer Service Representative - Horizons - FT

Horizons Mental Health Center

This position provides assistance to clients calling and / or attending services at Horizons Mental Health Center by providing the highest level of customer service. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Essential Functions :

• Assist clients of all ages in successfully accessing mental health services and other community resources.
• Schedule and reschedule intakes, crisis screens, medication evaluations, psychological testing and competency evaluations with qualified HMHC staff.
• Complete incoming referrals on the phone and in person.
• Complete all required documentation in a timely and accurate manner.
• Maintain walk-in clinic referral list.
• Manage waiting lists for all clinical and medical staff, effectively backfill cancelled appointments via the waiting lists.
• Maintain database for tracking outcomes related to access data, volumes of services, etc.
• Schedule subsequent appointments based on level of care assignment.
• Collect cash, make change and balance cash drawer.
• Other duties as assigned.

Minimum Knowledge and Skills Required :

Required Behavioral Skills :

Minimum Education and Experience Required :

Preferred Education and Experience :

We Offer Competitive Pay, a Generous Benefit Package and a Reason to Be Proud of What You Do, Every Day.