Job Description
Job Description
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.
Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.
RESPONSIBILITIES
- Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, exit summaries and follow up.
- Manage a case load.
- Monitor and document client progress toward service plan goals.
- Document all interactions with, or on behalf of, clients.
- Maintain familiarity with program resources available on- and off-site.
- Coordinate client services with other social services, mental health, medical, employment, educational, childcare, and other providers.
- Conduct regular case conferences with clients and service providers as required.
- Complete program reports monthly, or more frequently as required.
- Report to, and meet with, supervisor monthly.
- Conduct home visits and other fieldwork, as required.
- Perform additional duties as assigned.
Program Specific Responsibilities
Conduct intake and assessment to determine client eligibility based on risk of eviction and vulnerability and understand events that precipitated the crisis leading to eviction proceedings.Develop a customized service plan with client, outlining action steps and responsibilities.Support clients through the court process providing information about how the system works and what they can expect.Assist the client with obtaining necessary documentation for court and for accessing rental income subsidies or other forms of additional income. This includes increasing the number of selected benefits, renewal applications or the recertification process associated with the continuation of key benefits.Maintain up to date case files and database entries, as well as regular contact with clients via office visits, telephone contact and home visits.Coordinate client referrals, and maintain close links with the Emergency Rent Coalition, which includes all the charitable organizations that have arrears funds.Provide budget counseling to ensure effective money management skills.Refer clients to suitable alternative housing and provide support to manage the transition and follow up support were required.Once eviction is prevented, and all available subsidies are obtained, establish continued visits for up to six months to ensure identified housing risks are reduced.Other duties as assigned.QUALIFICATIONS
Highschool Diploma, bachelor’s degree preferred.Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and equipment.One year’s experience preferred.PHYSICAL REQUIREMENTS
Ability to use a computer for prolonged periodsAbility to occasionally lift and / or move up to 10 poundsAbility to stand, walk, or sit for long periods of timeAbility to climb five flights of stairs, if required to conduct home visits and / or fieldworkAbility to bend and retrieve objects and / or documentsAbility to travel in the boroughs of New York City and its adjacent counties via public transportationAbility to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and / or field workBronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.
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