CUSTOMER SERVICE REPRESENTATIVE - UTILITY BILLING

Government JobsCrestview, FL, US

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Job Posting

Crestview, City of (FL)

$33,550.40 Annually

Crestview City Hall, FL

Full-Time

Job Number : 202400092

Department : FINANCIAL SERVICES

Division : UTILITY BILLING

Opening Date : 09 / 23 / 2025

Closing Date : 10 / 7 / 2025 at 11 : 59 PM Central Time (US & Canada)

Non-Exempt

Job Summary

This position requires independent clerical work in providing information to the public, interpreting customer accounts, and processing monetary transactions for payments such as but not limited to utility, license, recreation, and permit fees. Work involves responsibility for dispersing information to the public. The employee in this position exercises initiative and independent judgment in performing duties. Work is subject to supervision and is periodically reviewed for accuracy & efficiency.

Job Responsibilities

Assists customers with payment by receiving the monetary transactions, analyzing and applying the payment to the correct accounts
Prepares receipts and validating payments
Assists in processing of mail payments
Collects, analyzes, and enters data in a database management system from various sources
Completes daily routine of accounts receivable operations
Sorts & files correspondence, reports, and other materials numerically, alphabetically, chronologically or by other established classifications
Retrieves files documents upon requests

Knowledge, Skills and Abilities

Knowledge of billing and procedures

Knowledge of operation, adjustment and care of bookkeeping equipment

Possess and display above average comprehensive skills in a highly technical work environment

Ability to follow direction

Ability to operate office equipment and devices at the advanced level

Ability to establish and maintain effective working relationships with other employees

Ability to maintain harmonious relationships with the public

Ability to communicate effectively, both orally and in writing

Education and Experience

High School Diploma or GED One (1) year diversified office experience including to include cash handling.

Physical Requirements

Demands sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers. The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and paid time off.

100% employer paid health and life insurance, optional 50% paid dental, and employee paid vision coverage, flexible spending accounts available.

Pension style Retirement Plan subject to plan terms

Eligibility for supplemental benefits such as life insurance, short and long term disability and long-term care, through Allstate and AFLAC

Paid time off (PTO) earned on a monthly accrual basis

13 City-paid holidays annually

457b Deferred Compensation plan

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Billing Representative • Crestview, FL, US