Sales Support

Job Description

Job Description

Description : Title :

Sales Support

Department : Operations

Reports to :

Sales Support Manager

FLSA : Non-Exempt

Supervises others : No

Position Summary

The Sales Operations Specialist serves as the primary operations contact for the sales team, ensuring smooth collaboration, accurate process handling, and efficient customer support. This position acts as the go-to bridge between Sales and Operations, taking ownership of operational tasks that allow the sales team to focus on customer relationships and revenue generation. The role is highly collaborative, requires strong organizational skills, and plays a key part in enhancing operational efficiency, including AI process updates, logistics coordination, and international sales process support.

Responsibilities

• Serve as the main point of contact for the sales team on all operational matters, backed up by the H.O.S.T. team as needed.
• Manage and process all RMA / Credit requests, ensuring sales team members have no direct involvement in the RMA process.
• Assist with AI teaching, updates, and process improvements.
• Facilitate the processing of Foreign-to-Foreign, Domestic-to-Foreign, and Foreign-to-Domestic quotations and sales orders, ensuring precision and adherence to compliance standards.
• Collaborate cross-functionally to ensure smooth handoffs and timely resolution of customer issues.
• Maintain accurate records and documentation for operational processes.
• Identify opportunities for operational efficiencies and contribute to continuous improvement initiatives.

Knowledge, Skills, and Abilities

Education and Experience

Working Conditions

Requirements :