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Evening and Weekend (Bilingual) Intake Specialist

Evening and Weekend (Bilingual) Intake Specialist

The Wilhite Law FirmDenver, CO, US
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Job Description

Job Description

Description :

Evening & Weekend Intake Specialist (Bilingual) – Wilhite Law Firm

The award-winning Wilhite Law Firm is seeking an energetic, bilingual (Spanish / English) Intake Specialist to join our team on a weekend and evening schedule. In this role, you will be the first point of contact for potential personal injury clients, making a positive first impression and guiding them through the intake process.

Shift Hours are Monday thru Friday 12pm-9pm and Saturday / Sunday 8am-5pm. Hybrid position.

What You’ll Do :

  • Serve as the initial point of contact for clients by phone, text, and email during weekends and nights
  • Establish immediate rapport and assess potential cases, determining whether to move forward or close the inquiry
  • Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
  • Gather and review documents, photos, and other pertinent case information to support our legal team’s review
  • Send and manage contingent fee agreements and client releases using our electronic platforms
  • Issue decline letters within one day for non-viable cases
  • Assist with data entry and other office tasks as needed

Requirements :

What We’re Looking For :

  • Prior experience as an Intake Specialist or in a related role at a personal injury law firm
  • Bilingual fluency in Spanish and English
  • Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly
  • Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment
  • Comfortable working independently and as part of a supportive, family-like team
  • Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus
  • A positive, can-do attitude and the ability to work effectively under pressure
  • High school diploma or equivalent required

    • Why Wilhite Law Firm?

    At Wilhite, our historic downtown Denver location offers a unique and inviting environment where every team member is valued. We pride ourselves on a culture that feels like family—one where every contribution matters and every day brings the opportunity to make a real difference in people’s lives.

    Compensation & Benefits :

  • Pay Range : $23-26 / hr
  • 401(k) with matching
  • Health insurance
  • Pet-friendly campus

    • If you’re a detail-oriented, empathetic, self-motivated professional who thrives in a dynamic setting and is available to work weekend and evening shifts with a smile, we’d love to hear from you. Join us at Wilhite Law Firm and help make a lasting impact on our community!

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    Intake Specialist Bilingual • Denver, CO, US