Onboarding and Deployment Specialist

Onboarding and Deployment Specialist

Paysafe is looking for an Onboarding and Deployment Specialist to join our team to drive growth within our SMB vertical. This role is based in Jacksonville, Florida and offers a blend of 3 in office working days and 2 remote working days during the work week.

As an Onboarding and Deployment specialist, you will be responsible for onboarding our new Merchants and servicing our existing merchant base across our North America SMB teams. You will ensure timely, accurate file build and deployment services for newly boarded accounts. You will also provide troubleshooting and assistance with adding and editing terminal file builds and POS configurations to existing merchant accounts.

Responsibilities :

• Build and deploy terminal & POS devices in a timely and accurate manner
• Meet daily productivity targets as established by management
• Adhere to standard operating procedures as outlined in training sessions and documentation
• Participate in additional training and refresher courses as needed
• Meet or surpass 89% quality standards
• Escalate issues to the management team and follow up on the status and progress
• Other duties as assigned by team lead or manager

Qualifications :

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.