Street Outreach Advisor - Hollister - San Benito County

The Street Outreach Advisor is a field-based role that combines partnership building with direct outreach. You will work with community-based organizations to build referral pathways. You will also meet members in the community to connect them with services such as Enhanced Care Management, Community Supports, Community Health Worker services, Behavioral Health and Street Medicine.

Most of your time will be spent in the community—meeting with partners, attending events and helping members access the care they need. This role requires flexibility, travel and the ability to adapt to dynamic community needs.

Key Responsibilities

Partnership Development

• Build and maintain referral channels with hospitals, clinics, shelters, food banks, housing providers and other CBOs.
• Represent PHG at meetings, events and community fairs; co-host joint outreach and enrollment activities.
• Establish simple referral pathways (QR codes, hotlines, quick guides) and ensure follow-up with partners on outcomes.

Direct Member Engagement

Documentation and Reporting

Example Scenarios

Scenario 1 : Hospital Discharge Partnership Kickoff

You meet with a hospital discharge planner to launch a referral channel. After introducing services like Enhanced Care Management and Community Supports, you share a one-page “How to Refer” guide with a QR code and hotline. Together, you agree on a 24-hour callback process, design a simple handoff script and identify common discharge diagnoses that qualify for services.

Scenario 2 : Encampment Outreach with Street Medicine Team

You join a Street Medicine clinician for outreach at a homeless encampment. After greeting residents and offering supplies, you ask about urgent health or social needs. One resident reports multiple ER visits. With consent, you connect them to the clinician for an on-site assessment, complete a short screening, and schedule a mobile intake with reminders and transportation support.

Requirements

Preferred Qualifications

Effective Communication Skills

Success Measures

Partnership Development

Direct Member Engagement

Documentation and Reporting

Benefits

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement , ensuring that every candidate is given fair and consistent consideration.