Patient Service Associate (PSA) - Duke Urgent Care Croasdaile

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate (PSA) - Duke Urgent Care Croasdaile

• $2,500 commitment Bonus for Eligible Candidates

Duke Urgent Care Croasdaile is a dynamic clinic at the forefront of accessible healthcare in Durham. Serving patients of all ages, from newborns to adults, the clinic provides expert care for minor injuries and illnesses, including sprains, fractures, respiratory infections, and allergic reactions. With a diverse team of skilled providers, including a dedicated pediatric specialist, Duke Urgent Care ensures personalized, high-quality treatment when it's needed most. Known for innovation and excellence, this trusted clinic is a cornerstone of progressive healthcare for the community.

Location : 1821 Hillandale Road, Suite 24A, Durham, North Carolina 27705

Clinic Hours : 8am - 8pm, Monday through Sunday

Schedule : Three 12-hour shifts per week, with rotating weekends

What you will do :

As a Patient Service Associate , you will be responsible for coordinating and performing a variety of administrative tasks to support the daily operations of the clinic. This includes clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments. Additional duties include delivering exceptional customer service, managing message distribution, coordinating ancillary service scheduling and preparation, and processing patient referrals.

What you will need : Education

Experience

Degrees, Licensure, and / or Certification

Knowledge, Skills, and Abilities

Distinguishing Characteristics of this Level

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Title : PATIENT SERVICE ASSOCIATE

Job Code : 4502

FLSA : N

Job Level : B2

Revised Date : 07 / 01 / 2015

Supervisory Responsibility : No

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.