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Sales Support Coordinator – Aftermarket

Sales Support Coordinator – Aftermarket

OvivoSalt Lake City, UT, USA
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Summary

OVIVO is looking for an Sales Support Coordinator to join our Aftermarket Sales team in the Sedimentation group located in Salt Lake City. OVIVO is a world leader in equipment and solutions for the treatment of water, wastewater, and ultrapure water. Our passion is to innovate and bring to the market equipment and solutions that lead to new efficiencies and further enable our clients to conserve water supplies.

This important position is responsible for managing relationships with aftermarket accounts (under minimal supervision) and supervising response to clients, from beginning to end. You will be responsible for generating customer quotations, following through with possible sales opportunities, and ensuring that orders are carried out in a timely and professional manner.

Responsibilities

  • Manage all aftermarket customer accounts within the product line assigned.
  • Create lasting relationships with customers that result in additional sales.
  • Handle RFQ's from customers for standard and non-standard parts.
  • Work with the delivery managers to creatively determine solutions to customer needs.
  • Provide prompt, accurate quotations and / or information to customer requests, and coordinate appropriate follow-up.
  • Verify customer has received complete orders and close out for invoicing.
  • Other duties as assigned may be required.

Minimum Qualification Requirements

  • Two years of post high school education
  • 5 years' experience in Customer Service / Inside Sales or a related field.
  • Excellent customer service skills and proven ability to resolve customer concerns.
  • Proficiency in all Microsoft related products (Excel, Word, PowerPoint..)
  • Technically savvy, and able to quickly learn additional software packages.
  • Excellent organizational and relationship skills
  • Ability to effectively communicate complex information to both internal and external customers
  • Travel for training and / or to vendor facilities, less than 10%.

    • Preferred Qualifications

  • Previous experience with customer service software (CRMs) and / or Inventory Software packages (ERP) is beneficial.
  • Inside sales / customer service experience for a construction company or water treatment company is a plus.
  • Previous experience working with municipality purchasing departments and / or engineers.
  • Ability to read, analyze, and interpret industry related documents such as specifications, engineering drawings, purchase Orders, and other related documentation is a plus.

    • WHAT WE OFFER AS AN EMPLOYER

    At Ovivo, teamwork is at the heart of everything we do. We value work-life balance and strive to provide an engaging work environment along with excellent benefits and career progression opportunities. We offer :

    Hybrid work environment - while most of your time will be spent in the office, you'll be equipped to work between the office and remotely.

    Benefits - all full-time employees are eligible for Ovivo's generous benefits package that includes :

  • Medical, Dental and Vision benefits
  • 401k Match of 4%
  • Parental Leave
  • Company paid life insurance along with company paid short and long-term disability
  • 11 paid holidays
  • Three weeks of PTO per year (prorated based on start date)
  • Roll over of 64 PTO hours to the following year
  • Sixteen personal hours hire date determines number of personal hours for the first year
  • Days off between Christmas Eve and New Year's Day - paid by the company with no impact to PTO balance.
  • Profit sharing

    • At Ovivo we are committed to providing working environments where everyone is included and treated fairly and with respect.

    Dive in - Apply Today! Let's change the future of water together.

    About Ovivo

    Ovivo is a global provider of equipment, technology, and systems producing among the purest water and treating some of the most challenging wastewater in the industry. Ovivo is a powerful global brand with renowned trademarks, possessing more than 150 years of expertise and references in water treatment, supported by its proprietary products, advanced technologies, and extensive system integration knowhow. Ovivo delivers conventional to highly technological water treatment solutions for the industrial and municipal markets and leverages its large installed base of equipment around the world to offer parts and services to its customers. Ovivo is dedicated to innovation in an industry that is in constant evolution and offers water treatment solutions that are cost-effective, energy-efficient, and environmentally sustainable.

    Visit our website to learn more about Ovivo :

    #LI-Hybrid

    Job Posted by ApplicantPro

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    Sales Support Coordinator • Salt Lake City, UT, USA