Unit Supervisor (NCS) - Mayor's Office of Employment Development

Customer Service Position

This is a non-civil service position with a salary range of $15.00 - $28.80 hourly, starting pay at $23.00 hourly.

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs.

The Mayor's Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers to enhance and promote the local economy. At MOED, we view our mission broadly to deliver economic justice to our city! To us, economic justice means creating an equitable workforce system for all residents especially those who have been generationally and systemically disadvantaged one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize their career potential and for all employers to have the human resources to grow and prosper a workforce system that works.

YouthWorks is one of Baltimore City's youth employment programs under the Mayor's Office of Employment Development. Baltimore city residents aged 14-21 are connected with work opportunities where they earn money while gaining workforce skills and experience. Youth workers gain exposure to career opportunities and pathways and have access to financial education. YouthWorks is committed to ensuring access for those most impacted by generations of systemic and institutional racism, youth receiving public assistance, low-income families, and youth involved with the Department of Juvenile Services.

Job Summary : This is a customer service position responsible for managing and supervising unit staff and ensuring compliance with policies and procedures. Key duties include the management of approximately 60 100 worksites employing 700 1,000 youth. Unit Supervisors are also responsible for identifying and developing work opportunities for youth, approving worksite applications, conducting visits, and facilitating program-related events.

Essential Functions :

• Manage and supervise unit staff, ensuring adherence to policies and procedures.
• Lead and assist with trainings, meetings, and ongoing coaching for staff.
• Identify and recruit quality virtual and in-person work opportunities for youth
• Review and approve worksite applications, work plans, and job descriptions
• Assist youth and worksites with completion of YouthWorks application
• Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment.
• Coordinate and facilitate program-related events such as registration sessions, job fairs, community events, etc.
• Visit worksite locations to distribute YouthWorks materials
• Resolve, document, and file all youth and worksite concerns and issues
• Oversee and manage youth timesheet and payroll processing, and resolve payroll-related issues
• Communicate YouthWorks program information to youth, worksites, and other stakeholders
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity
• Perform other related work assignments as directed

Minimum Qualifications :

Experience : At least three years of experience working in the human services field with youth programs. At least three years of supervisory experience. At least three years of customer service experience.

Additional Requirements :

Licenses, Registrations, and Certificates : Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver's permit. PROVISIONAL DRIVER'S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE. YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER'S LICENSE WITH APPLICATION AT TIME OF APPLYING.

Knowledge, Skills, & Abilities :

Background Check :

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and / or Fingerprint must be successfully completed.

Probation :

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity / expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER