Senior Product Analyst, ServiceNow

Overview

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you.

The Technology, Data, and Intelligence (TDI) Team

Okta is the leading independent identity provider. The Technology, Data, and Intelligence (TDI) organization is the engine that powers Okta's global workforce, providing the technology and systems that enable our employees to do their best work.

The Senior Product Analyst Opportunity

We are seeking a detail-oriented Senior ServiceNow Product Analyst to support the development and enhancement of our suite of technology workflow products (ITSM, ITOM, GRC, SAM / HAM, CSM). In this key role, you will work closely with internal customers to understand their processes and pain points, translating their needs into detailed requirements for our development team. You will be a critical link between our business stakeholders and technical teams, using data and analysis to help shape and refine solutions that enhance user experience and provide measurable business value.

What you\'ll be doing

• Contribute to the overarching product vision and strategy, translating it into an actionable product backlog for the development team
• Own, manage, and prioritize the product backlog for our technology workflow products; define, and refine features, user stories, and enhancements based on business value and user needs
• Act as the primary advocate for our users, gaining a deep understanding of their needs through user interviews, feedback sessions, and data analysis to champion solutions that genuinely enhance their experience and productivity
• Translate complex business and technology needs into clear and concise product requirements, user stories, and functional specifications for the ServiceNow development team
• Define and analyze metrics to measure the success, performance, and adoption of ServiceNow products; use data-driven insights to inform future product decisions and demonstrate ROI
• Evaluate and prioritize all new feature and enhancement requests, ensuring development capacity is balanced across various stakeholder needs while maintaining transparent communication on all prioritization decisions
• Serve as a dedicated Product Owner within our agile / scrum framework, creating and clearly communicating product backlog items, defining acceptance criteria, and ensuring the development team fully understands the product vision and priorities for each sprint
• Stay current with the latest ServiceNow capabilities, industry trends, and best practices to identify new opportunities for innovation

What you\'ll bring to the role

Compensation and Benefits

The annual base salary ranges for this position vary by location. For candidates located in the San Francisco Bay area : $128,000 — $192,000 USD. For candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington : $114,000 — $172,000 USD. Your actual base salary will depend on factors such as skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit : https : / / rewards.okta.com / us

What you can look forward to as a Full-Time Okta employee

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https : / / www.okta.com / company / careers / .

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https : / / www.okta.com / privacy-policy / .

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