Air Export & Import Operation Agent (44681-5)
General Position Summary : This position is responsible for supporting the activities and processes of the Operations Department in their branch location, and for providing other general Operations support as needed.
Essential Job Functions :
- Primary Job Functions (70%)
Performing Logistics Processes :
Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security
Arranging appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destinationNegotiating contracts, transportation and handling costsObtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimesOffering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated unitsArranging insurance and assisting the client in the event of a claimArranging courier and specialist hand-carry servicesCoordinating with Customs Broker and / or US Customs House as neededProviding other general support regarding shipping and logistics coordination as needed (e.g., pick and pack, inspection at warehouse or airport or customer's warehouse)Operation System AS-400Supporting Warehouse and Inventory FunctionsPerforming shipping and receiving functions as required
Entering inventory information into the company's databaseTracking and updating inventory control information for customers and internal useSupporting physical inventory storage procedure and packaging (labeling and loading, etc.)Providing all other general warehouse support as necessaryProviding Troubleshooting and Customer Service Support and Debt ManagementReporting issues / problems to Operations Supervisor or Manager without any delays
Notifying customers of delays or other issues as neededEffectively troubleshooting issues appropriately and in a timely manner when they ariseChecking for consistency in the arrival and delivery noticesUpdating information regarding any troubles (late arrival, claims, damaged items, etc.) onto the company's databaseProviding general troubleshooting support to ensure customer satisfactionHandling accounts payable and receivableContacting clients about invoices that are past dueJ-18808-Ljbffr