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Service Writer Job at McClung-Logan Equipment Company in Aberdeen
Service Writer Job at McClung-Logan Equipment Company in AberdeenMediabistro • Aberdeen, MD, United States
Service Writer Job at McClung-Logan Equipment Company in Aberdeen

Service Writer Job at McClung-Logan Equipment Company in Aberdeen

Mediabistro • Aberdeen, MD, United States
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Overview

Job Title : Service Writer

Department : Service

Reports To : Service Manager

FLSA Status : Non-Exempt

Responsibilities

  • Integrate company values into all daily responsibilities, fostering respectful, clear communication in line with the "One Team" culture.
  • Support the opening and accurate processing of Service Work Activities (SWAs), ensuring technician stories align with posted time and reviewing content for clarity and accuracy.
  • Edit and proofread technician narratives for all customer and warranty SWAs, confirming labor rates, miscellaneous charges, and parts are correctly documented across all work order segments.
  • Prepare work orders for final review by the Service Manager, and ensure timely, accurate closing—including verifying required purchase orders from sales reps, customers, and internal teams.
  • Maintain consistent communication with Service Managers on service-related issues and follow up with other departments to resolve outstanding items or gather necessary information.
  • Stay up to date on all assigned SWAs, including warranty-related tasks in Work In Progress (WIP), and participate in WIP meetings to assist with tracking and follow-up.
  • Provide operational support during team absences and contribute to overall team continuity.
  • Answer incoming calls, direct inquiries appropriately, or take accurate messages.
  • Maintain reliable attendance and punctuality, adhering to scheduled work hours.
  • Perform additional duties as assigned to support service operations and team success.

Education And / or Experience

  • High School diploma.
  • 3+ years experience in the Heavy Equipment Industry.
  • 3+ years technical Service Writing experience preferred.

    • Physical Demands

  • This position requires sitting, stooping, kneeling, pushing, climbing, moving, and reaching overhead and working overhead.
  • Ability to lift up to 25 lbs. and work inside and outdoors in various climates and temperatures.

    • Work Environment

  • This position is exposed to work near moving mechanical parts, electrical systems, hazardous materials, fumes, airborne particles, and moderate noise levels. Appropriate PPE gear must be worn as required.

    • Computer Skills

  • To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.

    • Certificates, Licenses, Registrations

  • Must have a valid Driver's License to operate company vehicles.
  • The selected candidate is subject to a pre-employment drug screen, background check including MVR and drug screen.

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    Service Writer • Aberdeen, MD, United States