AVP, Assistant Deposit Fraud Manager

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY

Responsible for activity related to identifying, mitigating and preventing potential losses and / or suspected fraud for the deposit network. Assists with managing and performs the internal review and subsequent investigative actions within prescribed timelines related to criminal and fraudulent activities and determines loss mitigation or recovery actions. Responsible for investigating potential losses, incidents of ID Theft and potential Elder Abuse and creating documentation to support follow-up by the Security and FCIU Department, which may include assisting with coordinating applicable legal actions.

ESSENTIAL FUNCTIONS

• Performs and assists with guiding staff who research, analyze, investigate and handle deposit-related fraud attempts and losses, potential Elder Abuse incidents, and Reg E claims of unauthorized or improper activity.
• Identifies and suggests methods to prevent deposit-related losses, to recover funds and to mitigate losses.
• Reviews wire, ACH, card, electronic payment, deposit transactions and other fraud analytics reports to identify transactions or activity trends that could lead to a loss. Determines appropriate action to mitigate or prevent loss.
• Provides guidance to staff on transaction review methodology, types of fraud and recovery procedures and may assist with fraud awareness training for branch / department employees.
• Conducts fact-finding interviews with employees and customers to determine facts and obtain statements applicable to an investigation.
• Prepares and maintains reports, which include investigative, loss, recovery and results details and management reports of fraud attempts, losses, and trends.
• Prepares and sends written demands, claims, and indemnification agreements to customers, entities, or other financial institutions. Communicates with internal and external legal counsel, as required.
• Performs ongoing loss recovery efforts pertaining to deposit account fraud.
• Works with Security and FCIU / BSA departments to coordinate reporting to local, state, and federal law enforcement authorities.
• Recommends measures to facilitate loss mitigation and prevention and to improve department processing efficiencies.
• Maintains up to date knowledge of deposit banking regulations.

QUALIFICATIONS

OTHER DETAILS

$82K - $92K / year

Pay determined based on job-related knowledge, skills, experience, and location.

This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy .

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.