Payroll Call Center Specialist

Payroll Specialist

Compiles payroll data, entry of data, and reconciliation of errors, prepares payroll reporting data for the payroll analyst to maintain payroll records.

Essential Functions :

• Researches required employee information using available resources.
• Handles and resolves employee payroll grievances.
• Ability to identify and escalate priority issues.
• Provides internal customer service by obtaining employee information and guiding towards a resolution.
• Must have the ability to multi-task.
• Ability to recognize when follow-up is required with internal customer.
• Contact business or private individuals by phone.
• Must have strong listening skills.
• May be asked to perform various other clerical tasks.
• Maintains client confidence and protects operations by keeping information confidential.

Qualifications :

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Education :

Experience :

Abilities :