Customer Service Desk Associate

Job Description

Job Title : Customer Service Desk Associate

Department : Customer Service Contact Center

Location : Torrance, CA

Job Description

This position is responsible for performing customer service functions by handling travel arrangements and responding to travel-related inquiries to meet customer needs and promote quality service.

Principal Accountabilities

Perform customer service functions

Perform general administrative tasks

Skills and Qualifications Required

Bilingual proficiency in Native Japanese and English

Japanese - Proficient

English - Read, Write, Speak

Availability to work 8-hour shifts, including weekends and holidays

Demonstrated reliability and dependability

Ability to operate computer terminals and telephone equipment (handsets / headsets) for extended periods

Strong verbal communication skills

Effective reading comprehension

Good interpersonal skills

Active listening skills

Strong analytical ability

Must be legally authorized to work in the United States (visa sponsorship not provided)

Associate degree preferred

Status : Full-time, Non-exempt

Schedule : 8-hour shifts between 5 : 00 AM - 3 : 00 PM PST and 6 : 00 AM - 4 : 00 PM PDT, including weekends and holidays

Benefits

Paid company holidays

Sick leave and vacation

Shift swap / day trade options

Health insurance (medical, vision, dental)

Flexible spending accounts

Employee assistance program

Life insurance and optional voluntary life insurance

401(k) retirement plan

Travel benefits (international and domestic)

Pre-tax mass commuter benefit

Bereavement leave

Longevity awards and associated paid holiday

Educational assistance

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.