Talent.com
Application Support Engineer, Service Reliability Engineering
Application Support Engineer, Service Reliability EngineeringCiena • White Rock, NM, US
serp_jobs.error_messages.no_longer_accepting
Application Support Engineer, Service Reliability Engineering

Application Support Engineer, Service Reliability Engineering

Ciena • White Rock, NM, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Employer Industry : Technology Solutions Provider

What to Expect (Job Responsibilities)

  • Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems
  • Proactively monitor system health using performance metrics and automated tools to detect and address potential issues
  • Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime
  • Analyze root causes of system failures and implement long-term solutions to enhance system reliability
  • Collaborate with development teams to align on reliability goals and integrate best practices into software design and deployment

What is Required (Qualifications)

  • Proven experience managing and maintaining highly-available systems, including cloud-based infrastructure
  • Proficiency in programming to automate repetitive tasks and reduce manual effort
  • Solid understanding of monitoring tools, incident management platforms, and metrics analysis
  • Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI / CD, distributed systems, and security best practices
  • Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams

    • Preferred Qualifications (What Will Help You Stand Out)

  • Experience with Salesforce, Oracle, Mulesoft, Oracle Integration Cloud, ServiceNow, and custom-built solutions
  • Familiarity with cutting-edge technologies and operational practices to drive continuous improvement
  • Demonstrated ability to thrive in high-pressure situations with a calm, methodical approach to problem-solving
  • Knowledge of systemic thinking to anticipate interconnected system impacts and design for resilience
  • Ownership mindset to proactively identify potential problems and areas for improvement before user impact

    • Benefits & Culture

  • Salary up to $125,500 CAD
  • Potential for discretionary incentive bonuses
  • Comprehensive benefits package including medical, dental, and vision plans
  • Participation in 401(K) (USA) & DCPP (Canada) with company matching
  • Opportunities for personal and professional growth within a people-first culture
  • Flexible work environment that promotes individual well-being and belonging

    • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Reliability Engineer • White Rock, NM, US