Sr. VoIP Manager
Inabia Software & Consulting Inc.Ridgeland, MS, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience with cloud voice / microservices / containerization of telecom functions. Experience integrating with IMS / 5G / VoLTE / VoWiFi. Prior exposure to hybrid switch / UC architectures (legacy + cloud). Experience managing distributed teams or multi-site operations. Carrier Agreements & Interconnect Management : Negotiating peering, transit, and interconnect contracts with other carriers. Traffic Settlement & Cost Optimization : Managing wholesale rates, A-Z termination deals, and margin analysis. Vendor and Partner Management : Handling relationships with Tier 1 carriers, resellers, and solution vendors. Budgeting & P&L Management : Proven experience managing budgets, forecasting, and achieving profitability targets. Regulatory Compliance : Knowledge of FCC, CRTC, or relevant telecom regulations, lawful intercept compliance, and international routing rules. Team Leadership : Leading NOC, engineering, provisioning, and customer support teams. Strategic Planning : Translating corporate goals into network and operational strategies. Crisis Management : Handling outages, routing failures, or fraud incidents with calm and coordination. Performance Management : Setting KPIs for uptime, SLA adherence, and quality metrics. Cross-Department Collaboration : Coordinating between technical, finance, regulatory, and business development teams.
Job Description
Job Description
Required Qualifications / Skills
- Bachelor’s degree in electrical engineering, Computer Science, Telecommunications, or related field.
- 15+ years in voice / telecom engineering, with at least 10+ years in a leadership role.
- Deep hands-on experience with MetaSwitch (switching, feature server, provisioning, interconnect).
- Strong experience with BroadWorks / BroadSoft or equivalent UC / switching platforms.
- Solid understanding of SS7, SIP, RTP, codec interworking, QoS, signaling protocols.
- Experience with Session Border Controllers (SBCs), interconnect, SIP trunking, interworking gateways.
- Experience in migrations or greenfield deployments is a plus.
- Strong leadership, vendor management, and communication skills.
- Ability to manage operations, outages, and escalations.
- Planning, budgeting, documentation, process orientation.
- Familiarity with emergency services (911 / NG9-1-1), regulatory compliances.
- Willingness to be on-call or handle critical issues after hours, as needed.
- Carrier Network Architecture : Deep understanding of Class 4 & 5 switching, routing, and call signaling (SIP, SS7, ISUP, SIP-I).
- VoIP and TDM Interconnects & Peering : Knowledge of SBCs, Media Gateways, Softswitches.
- Traffic Management : Experience with Least Cost Routing (LCR), QoS, traffic optimization.
- Number Portability, CNAM & ENUM : Understanding of numbering plans and local / national routing databases.
- OSS / BSS Systems : Familiarity with operational systems for provisioning, mediation, billing, and fault management.
- Network Security : Awareness of fraud management, Fraud prevention, SIP security, and firewall / NAT traversal.
- Cloud & Virtualization : Exposure to NFV, SBC virtualization, and cloud-based carrier platforms is increasingly valuable.
- Exposure to international voice termination, wholesale VoIP, or carrier interconnect management.
Preferred / Nice-to-Have
2. Business & Operational Management
Senior Managers must align technology with business goals and customer expectations.
Business Operations Skills :
3. Leadership & People Skills
Leadership in telecom operations requires managing cross-functional teams.
Leadership Competencies :
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Sr Manager • Ridgeland, MS, US