FIELD SERVICE TECH REMOTE

Job Description

Job Description

Description :

Base Hourly Range : $20-60 / Hr Reports to – Business Services Manager

Annual Bonus : N / A Direct Reports – None

Remote : Yes Status – Non-Exempt

Company Website : https : / / www.esstechnologies.com /

ABOUT ESS TECHNOLOGIES

ESS Technologies, Inc. is part of the Pacteon group which also includes Schneider Packaging Equipment Co., Inc. and Phoenix Wrappers. ESS Technologies, Inc, specializes in complete packaging line design, equipment manufacturing, and integration for pharmaceuticals, nutraceuticals, cosmetics, and consumer packaged goods. We are a FANUC America Authorized System Integrator, and we offer packaging machinery with integrated serialization systems from OEMs to meet pharmaceutical track and trace mandates. Founded in 1993, ESS has extensive experience designing, building, and integrating automatic cartoners, case packers, robotic palletizers, and TaskMate Robotic Systems®.

ABOUT PACTEON

Pacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit www.pacteon.com .

Pacteon Group's purpose is to automate the supply of life's products. We believe and live our Core Values, our IPact :

OUR CORE VALUES

I ntegrity

P ride

A ccountability

C ustomer Focus

T eamwork

Our Pacteon Promise is that “We make it right”. As our customer's one source for end of line packaging solutions, everyone plays an important role to make that happen. For more information on Pacteon, please visit pacteon.com.

SUMMARY AND PURPOSE

Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of ESS products. Demonstrate excellent technical, customer service and communication skills on the job. Train customer employees in fundamental operation and maintenance procedures for ESS equipment.

Meet ESS's quality standards while maintaining working knowledge of relevant technologies and best practices.

KEY RESPONSIBILITIES :

• Perform installation, start up and debug of ESS equipment at customer locations.
• Provide service maintenance, troubleshooting, and training following established company procedures.
• Travel 75% required in the USA, Puerto Rico, and Canada.
• Serve as the liaison between the customer and the company. Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.).
• Manage the assigned project ensuring schedules and objectives are met. Ensure customer satisfaction by obtaining written site acceptance on work performed.
• Use a wide variety of resources, such as hand tools, computers, and software to perform routine and non-routine maintenance, troubleshooting and reports.

PROFESSIONAL QUALIFICATIONS

o Associate degree in electrical engineering, or equivalent experience

o 3+ years of experience in a field service capacity or as a plant maintenance technician .

o Strong electrical, mechanical, and programming background. This includes robotics. FANUC robotics experience preferred.

o Must be familiar with programming of Allen Bradley ControLogix platform, HMI and servo motion control. Vision Experience is preferred.

o Ability to operate computer, telephone, hand tools and shop equipment.

o Ability to work independently.

o Electrical / mechanical / programming skills.

o Excellent communication and organizational skills, with attention to detail.

o Strong interpersonal skills required for customer relations.

o Ability to troubleshoot immediately and independently as machine problems come up at customer site (electrical / programs / machine).

o Ability to plan, schedule, train, check and evaluate work.

o Valid driver's license and acceptable motor vehicle record.

BENEFITS

PHYSICAL REQUIREMENTS & WORK REQUIREMENTS

Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job.

Physical Requirement

Never

Sometimes

Frequently

Sitting

Standing / Walking

Lifting / Carrying 10 lbs

Lifting / Carrying 30 lbs

Pushing / Pulling

Keyboarding

Gross Manipulation

Fine Manipulation

Driving

Stooping

Speaking

Hearing

Near Visual Acuity

Requirements :

Compensation details : 20-60 Hourly Wage

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