Enrollment Coordinator

Job Description

Job Description

Location : Glen Mills, PA or Calgary, AB offices

Job Type : Full-Time

BrightPath Kids, and The Malvern School, part of the Busy Bees Global Childcare Community, is growing our team! BrightPath Kids is a world-class, award winning, innovative provider of early childhood daycare that aims to foster a culture of diversity and open-mindedness for all.

What will you be doing?

As a Client Services Coordinator(enrollment specialist) , you will support the Child Care Enrollment team by assisting customers with a spectrum of inquiries and developing interest in potential customers. Responsibilities include :

1. Sales Support Tasks :

a. Assist the sales team in preparing sales materials and communication.

b. Generate and distribute sales information and performance metrics to relevant stakeholders.

c. Coordinate and schedule tours, appointments, and follow-ups.

d. Respond to customer inquiries promptly and professionally.

e. Maintain and update the CRM system with accurate information.

2. Client Relationship Management :

a. Build and maintain positive relationships with families, addressing their needs and concerns effectively.

b. Conduct follow ups with families to ensure satisfaction and identify opportunities for enrollment.

c. Handle family feedback, working with internal teams to find appropriate resolutions and develop action items.

3. New Enrollment Programs :

a. Collaborate with the sales and operations team to develop and execute enrollment campaigns and strategies.

b. Monitor the success of enrollment programs and suggest improvements based on feedback and data analysis.

c. Track and manage leads through the sales funnel, ensuring a smooth onboarding process.

4. Sales Process Improvement :

a. Identify bottlenecks or inefficiencies in the sales process and propose solutions for streamlining.

b. Assist in the development and implementation of new sales processes and training materials.

5. Pre-Enrollment Customer Service :

a. Provide exceptional customer service to prospects during the pre-enrollment phase.

b. Answer inquiries about program, pricing, and enrollment procedures promptly and accurately.

c. Address any concerns or objections raised by potential clients, aiming to always convert leads into customers.

6. Expedite and Escalate Issues :

a. Proactively address and resolve customer issues and complaints.

b. Escalate complex or critical issues to the appropriate teams and follow up to ensure timely resolution.

7. Communication and Branding :

a. Effectively communicate the company's brand identity and unique selling points to potential clients.

b. Ensure consistent and professional messaging across various communication channels, including email, social media, and phone interactions.

8. Data Management :

a. Maintain accurate and up-to-date records of customer interactions and sales activities.

b. Analyze sales data and performance metrics to identify trends and opportunities for improvement.

9. Collaboration with Internal Teams :

a. Work closely with marketing, operations, and finance teams to align sales efforts with overall company goals.

b. Provide feedback and insights from customer interactions to help improve products and services.

10. Administrative Tasks :

a. Support with enrollment paperwork and processing of enrollments.

b. Assist in organizing sales events, trade shows, or conferences.

Top Reasons to join BrightPath Kids :

• We offer a 60% child care discount to ALL employees so that your family can take advantage of our great learning environment!
• All staff are eligible to participate in the 401(k) program which offers a company match – this is free money!
• We will support your long-term career goals by offering opportunities for professional development and tuition reimbursement for courses related to your field.
• Full-time staff accrue 2 weeks of paid time off in their first year.
• Full-time staff are scheduled 8 paid holidays.
• Full-time staff are offered health insurance, dental insurance, vision insurance and $10,000 of company-paid life insurance.

Required Skills :

2-5 years’ experience working a customer support or sales role in a fast-paced environment.

Strong communicator (in person, phone, email) with strong contact handling skills and active listening skills (proactive demeanor, able to develop rapport).

Customer driven with a passion for solving problems.

People orientation and ability to adapt / respond to many personality types.

Ability to plan, organize, multi-task, prioritize and manage time effectively.

Close attention to detail and follow-up.

Ability to problem solve and work directly with limited direction, but to seek out assistance as required.

Ability to engage appropriately and work as part of a team.

Ability to work under pressure, think clearly, and act decisively.

Capacity to communicate with clients effectively using a variety of mediums.

Ability to learn / master new tools like Customer Relationship Management (CRM) program.

Marketing, previous experience with CRM system is an asset.

If this sounds like a good fit, we want to meet you! Please submit your application today.