IT Operations Lead

A company is looking for an IT Operations Lead to manage user access and provide troubleshooting support in a remote setting.

Key Responsibilities

Collaborate with MSP to implement and manage Microsoft 365 services

Administer user identities, licensing, and configurations across Microsoft 365 and third-party SaaS platforms

Provide third-level technical support and act as an escalation point for vendor-supported services

Required Qualifications

Bachelor's degree in Information Technology or related field, or equivalent experience

4+ years of experience supporting cloud-based applications in a remote or hybrid environment

Proficiency in Microsoft 365 administration, including user management and licensing

Proven experience with Entra ID

Understanding of security best practices for SaaS access and device management