Tech Donor Support

Mgr Center

Mgr Center has overall authority for center operations production goals, monitors net yields, and implements improvement plans as required. Meets daily, weekly, and monthly deadlines and maintains operational records. Manages all inventories to optimum levels by maximizing efficiencies, customer service levels, and minimizing investment. Supports meeting daily, weekly, and monthly deadlines and maintains center's operational records. Monitors donor retention, ensures efficient donor flow, and implements donor retention improvement and corrective action plans, as required. Ensures compliance with all company SOPs and applicable federal, state, and local regulations. Performs nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. Responsible for all aspects of financial oversight to include : setting annual budget, ensuring center meets monthly financial targets and on-going cash management objectives, and adhering to cash management, financial reporting, and other financial responsibilities. Responsible for overall center quality compliance by ensuring the business is inspection ready at all times and meetings with QA to include but not limited to regulatory and customer requirements to ensure the purity and efficacy of the plasma and the safety of donors and employees. Communicate any quality concerns or issues to Associate Director of Operations and Quality. Develop and foster a center philosophy continuous improvement and support company values. Collect and analyzes data to maintain and improve center quality, efficiency, and profitability. Implement effective correction action plans when appropriate. Collaborates with quality to ensure center complies with company, regulatory, and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. Participates in all audits with quality personnel and Quality team to develop effective corrective action plans to address any areas of deficiency noted during audits. Follows all HSE and OSHA policies and procedures. Ensures the center and all employees comply with OSHA regulations and training. Completes all OSHA record keeping and reporting requirements. Maintains clean and efficient work environment, and ensures sufficient operating supplies and forms are available as needed. May conduct routine internal procedures and documentation audits. Supports facility maintenance to highest safety, compliance, and cleanliness standards. Partners with corporate facilities to ensure center compliance at all times. Conducts recruitment, training, development, counseling, and termination. Manages effectively employee turnover within center operations. Adheres to HR policies and practices through fair and equitable treatment of all employees. Communicates effectively with HR to ensure compliance. Ensures excellent customer service by all staff. Provides a model of good customer service to employees. Communicates openly with customers. Effectively resolves complaints or concerns. Monitors all marketing and advertising to ensure effectively executing programs for desired results. Makes applicable recommendations to improve effectiveness. Represents the company and center in the community and with other business, local publications, and vendors. Maintains confidentiality of all personnel, donor, and center information. Performs other duties as assigned to support business needs.

Education : Bachelor's Degree preferred. Equivalent combination of education and professional work experience (4 years minimum) required.

Experience : Minimum 2 years supervisory or leadership experience required responsible for overseeing the activities of others OR Completion of CSL Plasma Leadership Development program.

Additional Comments : Maintain company Technical Training certification. Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations. Monitor and manage entire financial responsibility of the center. Proficient in English.

Working Conditions (physical & mental requirements) : Ability to make decisions which have significant impact on the department's creditability, operations, and services. Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and / or to make formal presentations. Reach, bend, kneel, and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and / or supplies. Overnight travel required up to 10% of the time. Occasionally lift and carry up to 25 lbs. Occasionally perform tasks while standing and walking up to 100% of the time. See, hear and speak with customers and observe equipment operation. Frequently required to make and accept modifications to working processes and procedures as directed by SOP. Exposure to hazardous chemicals, extreme temperatures, and to blood borne pathogens. Exposure to human source products and various chemicals including isopropyl, ethyl alcohol, carbon dioxide, iodine, bleach, germicide solution, etc. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Fast paced environment with frequent interruptions.