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SECURITY BRANCH SUPERVISOR

SECURITY BRANCH SUPERVISOR

SignalRochester, NY, US
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Signal Branch Dedicated Supervisor

This position is hourly plus bonus based on performance.

Position Summary :

A Signal Branch Dedicated Supervisor provides functional leadership to Signal's Community Based Security Officers through the development and implementation of policies and practices essential to the effective management of day-to-day operations. Basic duties include protecting all sites and managing all reporting officers. All duties listed below are minimum requirements, additional site-specific duties may be required.

Soft Skills :

  • Visioning : Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you exhibit core values of Signal, creating peace of mind for our clients and explain those values to the Advanced and Dedicated Officers?
  • Strategic Planning : Effective engagement, communication, planning & execution of daily responsibilities while meeting established deadlines. Can you effectively adopt and communicate changes in regulations and company policy as well as train Dedicated officers to complete their assigned tasks?
  • Financial Acumen : Understanding company measurements while executing the necessary behaviors to drive performance. Can you identify and communicate potential hiring needs to your Dedicated Operations Coordinator as well as participate in the interview and onboarding process?
  • Team Development : Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you create an environment of openness, trust and respect while coaching and developing the Advanced and Dedicated Officer's performance?
  • Project Management : Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks with the additional responsibility of reviewing the activity and incident reports of Advanced and Dedicated Officers?

Responsibilities :

  • Coach, monitor, and develop accountability for individual performance of the Advanced Dedicated Officer and Dedicated Officer's to align with company standards.
  • Leads the Branch Manager Daily Scrum to communicate all service, property, and post order changes.
  • Schedules and conducts ride-alongs with officers under their supervision, providing feedback, accountability, and recognition as needed.
  • Promptly and consistently report any client specific information or issues to the Coordinator, while helping to execute and provide resolutions to any client issues or concerns.
  • Participate in the hiring process, interviewing candidates, and setting up orientation dates and times. Communicate regularly with the Coordinator throughout the hiring process.
  • Responsible for equipment inventory and maintenance including uniforms, vehicles, devices, phones, etc. while communicating any equipment needs and issues to their Coordinator.
  • Participating in a performance review during recommended time frames with the Coordinator to enhance the Officer Brand Experience.
  • Responsible for ensuring schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
  • Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures. Furthermore, providing positive recognition for personnel going above and beyond the Signal expectations.
  • Communicate with the Coordinator in the Weekly Coordinator Meeting to review weekly score card, route reviews, operation priorities, and all client related issues.

    • Requirements :

  • 18 years of age or older
  • High school diploma or GED
  • Pass background check and drug test
  • Must have reliable transportation
  • Must be able to work all shifts, including nights, weekends, and holidays
  • Complete training modules within first month
  • Excellent organization, oral, and written communication skills
  • Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
  • Must be able to move equipment weighing up to 20 pounds

    • Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    Employee Benefits Overview Signal of WNY

    At Signal of Rochester, we prioritize the well-being and growth of our employees. Our benefits package includes :

    1. Health & Wellness

  • Medical Insurance Affordable plans with comprehensive coverage.
  • Vision Insurance Low-cost plans with routine eye care benefits.
  • Dental Insurance Preventive, restorative, and major dental care options.
  • Mental Health Support Access to confidential counseling services.

    • 2. Financial Wellness

  • 401(k) Retirement Plan Employer match
  • Earned Wage Access Get early access to earned wages via ZayZoon.
  • Competitive Pay Weekly pay through Paycor.
  • Referral Bonuses Earn extra for bringing great people to our team.

    • 3. Professional Development

  • Paid Training Comprehensive onboarding and continuous skill-building.
  • Growth Opportunities Career advancement pathways, including leadership roles.

    • 4. Recognition & Incentives

  • Employee of the Month Recognition and rewards for outstanding performance.
  • Performance Bonuses Additional earnings for meeting key performance goals.

    • 5. Uniforms & Equipment

  • Company-Provided Uniforms Professional attire included.
  • Necessary Equipment Tools and resources provided for success in your role.

    • 6. Additional Perks

  • Paid Time Off (PTO) 40 hours of PTO plus state-mandated sick leave (increases with tenure).
  • Flexible Scheduling Work shifts that fit your lifestyle.
  • Supportive Work Environment A team-focused, success-driven culture.
  • Industry Certifications Opportunities for specialized training and certifications
  • Tuition Assistance Tuition assistance available for all employees and family members
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