Patient Access Scheduler - Orthopedics

Geisinger Orthopaedics Wilkes-Barre

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

Schedules patient appointments system wide for providers including specialty and ancillary services.

Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.

Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.

Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.

Processes requests for referrals and obtains the referrals for physician offices as required.

Answers patient and referring physician questions pertaining to appointment status.

Coordinates the hold and release of template slots for requests to occur within weeks.

Facilitates and assures physician to physician or department contact.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

This is an on-site position.

Hours : 7 : 30am-4 : 00pm

Required Experience : 1 year of experience in scheduling.

Benefits of working at Geisinger :

Full benefits (health, dental and vision) starting on day one

Three medical plan choices, including an expanded network for out-of-area employees and dependents

Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)

Company-paid life insurance, short-term disability, and long-term disability coverage

401(k) plan that includes automatic Geisinger contributions

Generous paid time off (PTO) plan that allows you to accrue time quickly

Up to $5,000 in tuition reimbursement per calendar year

MyHealth Rewards wellness program to improve your health while earning a financial incentive

Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones

Employee Assistance Program (EAP) : Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.

Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education : High School Diploma or Equivalent (GED)- (Required), Associate's Degree-Business Administration / Management (Preferred)

Experience : Minimum of 1 year-Related work experience (Required)

Skills : Communication, Computer Literacy, Customer Service

Our Purpose & Values : Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

Kindness : We strive to treat everyone as we would hope to be treated ourselves.

Excellence : We treasure colleagues who humbly strive for excellence.

Learning : We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

Innovation : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

Safety : We provide a safe environment for our patients and members and the Geisinger family.