Customer Care Representative

A company is looking for an Associate Customer Care Representative.

Key Responsibilities

Deliver exceptional customer service via phone and email with empathy and professionalism

Accurately process customer requests and collaborate across departments for effective resolutions

Build and maintain strong relationships with customers and provide feedback for process improvement

Required Qualifications

1-2 years of customer support or engagement experience, preferably in a multinational software company

Basic computer proficiency and experience with Salesforce or other CRM platforms is helpful

Ability to work standard business hours and rotating weekend on-call shifts

Alignment with core values of empathy, humanity, trust, and love