Client Service Coordinator

Description

Client Service Coordinator (CSC)

Firehouse Animal Health Centers is looking for Client Service Coordinators to join our team in Austin.

Firehouse is a full-service veterinary hospital that provides comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve. We believe in giving back to our communities and partner with over a dozen local nonprofits. To date, we’ve gifted over $1 million in medical care to thousands of pets in need.

Firehouse has placed among the top companies in the Austin Statesman's Best Places To Work award list for several years in a row. We prioritize training in leadership, communication, and diversity to help us work together as a unit and provide a safe, collaborative, and equitable work environment for our teams. Each team member is encouraged to achieve their personal goals in education, career progression, and / or leadership. We want every team member to feel like they’re part of a bigger mission, feel empowered to carry out important tasks, and develop their own skills.

We are passionate about training and welcome all candidates regardless of experience level! If you'd like more information about this job listing, please visit https : / / firehouse.vet / join-our-team /

Position Overview

At Firehouse, Client Service Coordinators (CSC) are responsible for driving the flow of the hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients. You will report to the hospital leadership team – the Hospital Manager and Medical Director. Your work will directly support your peers, leadership team, and hospital goals. Our Kyle and Round Rock hospitals also feature Firehouse Pet Resort services. CSCs at these locations assist on weekends with resort operations.

Responsibilities

CSCs are responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Client Care :

• Schedule and confirm appointments, surgeries and procedures
• Register new clients and check clients in and out for appointments and procedures
• Prepare next day surgery and treatment documents
• Provide exemplary communication and customer service
• Conduct follow up correspondence
• Receive / process client and prescription refill requests
• Prepare and mail greeting cards to welcome new clients and reward existing clients

Clerical Skills :

Professional Experience / Personal Characteristics

Things You Need to Know

Compensation

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.