General Manager

General Manager

This role will be located at one of Discovery Land Company's locations : Austin Surf Club, set outside of Austin, TX. Austin Surf Club is seeking a General Manager to join the Club Operations Department. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees. The General Manager ensures that the property owner / members' experiences exceed their expectations. This individual will report into the Project President and will be responsible for managing all activities and the relationships between its members, guests, employees, management teams, community, and vendors. As the General Manager, you will play a pivotal role in maintaining the brand and infusing our community with a vibrant vibe. You will be responsible for ensuring seamless coordination and exceptional service across all areas. Your performance will be measured through key performance indicators (KPIs). You will be seen as the "face of the club" and should attend all key events.

To succeed, the General Manager must :

• Have extensive experience launching and managing luxury surf amenities, luxury resorts, residential and / or beach communities, or private clubs, with a strong focus on pre-opening and organizational development.
• Demonstrate a proven ability to build and lead senior leadership teams, ensuring each member aligns with DLC's core values and fosters a culture of excellence.
• Be a proactive leader, actively involved in recruiting, training, and developing staff, while setting a high service standard across all departments.
• Possess excellent project management skills, with the ability to oversee complex development phases, ensuring that the opening and operational phases are aligned with brand standards, scheduled properly, and within budget.
• Have a strong understanding of luxury real estate, high-end hospitality, private club and / or surf community operations, and real estate sales, with the ability to integrate innovation, community engagement, and seamless guest experiences.
• Be an exceptional communicator, able to collaborate effectively with senior management, marketing, and membership teams to grow the brand's presence and attract a highly selective client base.

Key Responsibilities

Club Operations

Member Relations

Financial Management

Leadership and Management

Staff Management

Marketing and Sales

Qualifications

Minimum 10+ years leadership in an established high end luxury environment.

Proven experience in luxury hospitality operations management, specifically in surf related resorts, beach communities and / or high performance wellness operations.

A strong background in Surf, Food and Beverage, Member Services, Events and General Operations.

Exceptional leadership skills with the ability to motivate and inspire teams.

Excellent communication and interpersonal abilities.

Entrepreneurial mentality with the ability to drive results; adaptable, problem solver, and strategic thinker.

Strong in performance management and team development.

A bachelor's degree, preferably in hospitality management, is desired, along with a hospitality background and / or hospitality experience focusing on high-end luxury.

A Master of Business Administration degree is preferred.

In lieu of the degree, substantial private club, surf, and / or hospitality experience will be considered.

Industry certifications such as CCM, CCE or CAM are encouraged but not required.

Additional Requirements

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.

Must be able to work flexible work hours / schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.

Ability to work in a team environment.

Ability to stay calm and focused during the busiest of times.

Ability to read, write, speak, and understand English; additional languages preferred.

Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

Competitive Pay or Wage Range

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Paid Holidays

Holiday Pay

Professional development and upward mobility opportunities

Work-Family Culture

About Us

Austin Surf Club is a groundbreaking collaboration between Discovery Land Company and surfing icon Kelly Slater that is redefining residential living with state-of-the-art wave technology and unparalleled amenities. Positioned as Discovery's flagship private surf club, we strive to create an exceptional surf experience that blends Texas-inspired camaraderie with endless adventure. The club offers various residences and signature amenities, including a Kelly Slater-designed surf basin, an Xtreme Park, sports courts, a brew house, a fishing and SUP lake, a spa, a wellness center, and farm-to-table dining experiences. At Austin Surf, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities to provide the highest level of service that contributes to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.