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Department Supervisor

Department Supervisor

H&M GroupNorwalk, CT, US
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Department Supervisor

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities :

  • You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Representing yourself and the H&M brand positively during customer interactions
  • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
  • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
  • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
  • Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

    • Team & Development

  • Retain and share your knowledge and skills with the Store team
  • Collaboration, planning & teamwork with in-store Visual Merchandiser team
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Regular communication to store colleagues to inform, motivate and inspire daily, weekly meetings, etc
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed

    • Retail Operations / Visual & Commercial Execution

  • Secure a clean and tidy sales floor and back of house including stockroom areas
  • Ensure high fashion quality, visual and commercial product presentation, with good garment care
  • Secure good stock levels and provide input on allocation to Area team
  • Ensure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services / tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor / store following guidelines according to global and local strategies & sales market / regional requirements to ensure a strong and consistent price perception throughout store
  • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
  • Responsible for opening & closing of store daily
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    Department Supervisor • Norwalk, CT, US

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