Patient Access Representative

Are you passionate about providing exceptional service in a healthcare setting?

Become our Patient Access Representative in our Detox and Withdrawal Management program.

The Patient Access Rep is the first point of contact for patients for our Detox & Withdrawal Management programs, you would play a vital role in patient experience and admission.

We are looking for an individual to work part-time covering weekends for the unit during day hours.

If your interested in working in a collaborative team of LPNs, Clinical Assistants, and Licensed Alcohol and Drug Counselors.

This is a dynamic environment and the Patient Access Representative acts as point person for admission.

If you are committed to making a positive impact in the community, we want to hear from you!

Join us in making a positive impact in the lives of individuals on their journey to recovery!

Summary :

• Managing the front desk of a very high paced chemical dependency treatment center.
• This includes the greeting of patients’ & insuring they are receiving the highest level of customer care.
• Interacting positively and in a caring manner with patients, co-workers, and visitor.
• Answers incoming phone calls and refer to clinical team or other areas of CADT.
• Manage large volumes of work, handle deadlines and maintain high level of productivity.
• Verify patients’ insurance coverage and eligibility for services.
• Assist patients in completing MNSure applications and other funding-related paperwork.
• Act as a liaison between patient and external agencies, advocating for patients’ needs throughout intake and funding process.
• Advocate for patients to secure funding to cover treatment costs.
• Maintain accurate and up to date records of patient intake information, insurance, and funding assistance efforts.
• Work with patient files and maintain confidentiality in accordance with 42 CFR and HIPAA.
• Maintain professional verbal & written communication with providers within Detox / WDM & interdepartmentally.
• Communicate with patients and their families in a compassionate and sensitive manner.

Other duties as assigned Qualifications :

Preferred Qualifications :

Compensation and Benefits :

Hourly Pay :

Health Insurance :

Dental & Vision Insurance :

Paid Time Off (PTO) :

Paid Holidays :

Development Time :

Retirement Plans :

Life Insurance :

Disability Insurance :

Long-Term Disability :

Accidental & Critical Illness Insurance :

Health Savings Account (HSA) :

On-the-Job Training :

Paid Continuing Education (CEU) Training :

Tuition Assistance :

Tuition Forgiveness :

Employee Assistance Program (EAP) :

Family & Medical Leave :

Additional Leave Benefits :

VISION :

MISSION :

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