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Service Desk Support - TS required to apply; Washington DC; Junior to SME
Service Desk Support - TS required to apply; Washington DC; Junior to SMEBow Wave LLC • Washington, DC, USA
Service Desk Support - TS required to apply; Washington DC; Junior to SME

Service Desk Support - TS required to apply; Washington DC; Junior to SME

Bow Wave LLC • Washington, DC, USA
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  • Provides support to end users on a variety of issues. Identifies, researches, and resolves

    • technical problems.

    • Responds to telephone calls, email, and personnel requests for technical support.
    • Documents, tracks, and monitors the problem to ensure a timely resolution.
    • Ensures that all phases of help desk support are properly coordinated, monitored, logged,

      • tracked, and resolved appropriately.

    • These personnel serve as the first point of contact or troubleshooting hardware / software

      • PC and printer problems.

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    Service Desk • Washington, DC, USA