Client Specialist

We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (people@barrys.com).

Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.

About the Role

Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure : Front Desk, Facilities & Fuel Bar.

What You'll Do

Front Desk Responsibilities :

Client Experience : Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client ExperienceSupport the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and serviceBe an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brandEstablishing and maintaining Interpersonal Relationships : The candidate must develop constructive and cooperative working relationships with clients / staff, and maintain them over timeAssist clients, building individual connections, and providing direction with any questions or concernsCommunicating with Supervisors, peers : the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient mannerDeliver first class client experience at all timesEnsure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed Guide clients with regards to the latest studio promotions, membership discounts and / or special eventsMaintain product knowledge for all studio retail operationsParticipate in all relevant training and development programs and meetings as directed by Operations leadersHave flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements

Fuel Bar Responsibilities :

Deliver quality protein smoothies and customer service in the Fuel Bar Handle pre-orders and orders on the spot, custom to each client's needsAssist clients with questions and product selectionComplete client's orders in a timely manner utilizing a POS transactionMaintain fuel bar department areas clean and sanitizedFollow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulationsProperly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policyPrepare various fuel bar goods following company recipes

Facility Maintenance :

Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and / or vacuuming floors, and wiping mirrorsSupport in cleaning and maintaining of locker rooms to brand standard as directedRegular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room / Lift / Ride spaces, retail shelves, locker rooms, hallways, and storage areasConduct small studio repairs when appropriateLaundry services, including collecting, washing, and folding towelsAdhere to daily and weekly cleaning and maintenance checklists

Customer Service :

Ensure all existing and new clients are provided with the highest level of hospitality Maintain client database and utilize information to increase client contactAttend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools

Qualifications

Strong hospitality skills and alignment with Barry's Mission, Vision and Values.Ability to work either a full-time or part-time schedule Full-time employees : Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday / Sunday) during studio operating hours, aligned with business needs. Part-time employees : Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday / Sunday) during studio operating hours, aligned with business needs.Friendly, outgoing personality and enjoy social interactionExhibits enthusiasm for the studio and for the jobMust be a patient, courteous listener, able to show empathyResponding to clients request with a can-do attitudeCooperative manner with a focus on team culture. Ability to prioritize and work within a fast-paced environmentExceptional cleaning skills and a clear understanding of what constitutes a sanitary environmentHave an eye for detail and care for the studio's appearance and cleanlinessWork as a cohesive team with all Barry's staff members to ensure efficiency and effectivenessMaintain a professional appearance and behaviorDemonstrate excellent communication skillsCandidates must be at least 18 years or older to apply

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